jitab's Privacy Policy

Introduction

jitab ("we", "us", or "platform") operates a trusted online casino and cricket betting service for players in Bangladesh. This privacy policy will inform you how we collect your personal information, what purposes we use it for, and how we keep it secure.

By creating an account on jitab or using our services, you are agreeing to this privacy policy. We ask you to read this policy in full, as it contains important information regarding your rights and the protection of your personal information.

What Information We Collect

jitab collects only the information necessary to provide our services, ensure security, and meet legal obligations. We may collect the following types of information:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID or passport number (for identity verification)
• Username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Deposit and withdrawal history
• Transaction amounts and timestamps

2.3 Usage and Technical Information

• IP address and device information
• Browser type and operating system
• Site access times and session data
• Gameplay history and betting activity
• Information obtained from cookies and similar tracking technologies

2.4 Communication Information

• Live chat message history
• Communications sent via email
• Complaints and support requests

Purpose of Using Information

We use your information for the following legitimate purposes. jitab never sells your personal information to unauthorised third parties.

1. Account Management: To create, verify, and maintain your jitab account.
2. Financial Transaction Processing: To accurately process deposit and withdrawal requests.
3. Identity Verification: To comply with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations.
4. Age Verification: To ensure that only those aged 21 or above are using the platform.
5. Customer Support: To promptly resolve your questions and complaints.
6. Security and Fraud Prevention: To prevent account hacking, fraudulent activity, and misuse.
7. Responsible Gaming: To identify players who may be at risk and provide them with support.
8. Service Improvement: To continuously improve our platform and user experience.
9. Meeting Legal Obligations: To ensure compliance with applicable laws and regulations.

Information Sharing and Third Parties

jitab shares your personal information with third parties only in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted partners for payment processing, identity verification, and technical services. These partners may only use information for specified purposes and are bound by confidentiality agreements.

4.2 Legal Requirements

In the case of a court order, government directive, or legal obligation, we may share necessary information with law enforcement agencies.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. You will be notified in advance in such cases.

Cookies and Tracking Technologies

The jitab website uses cookies and similar technologies to improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform, such as maintaining login sessions.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to understand site usage and make improvements.
• Security Cookies: Used to detect and prevent fraudulent activity.

5.2 Cookie Controls

You can control or decline cookies by changing your browser settings. However, please note that disabling essential cookies may affect some functionality of the platform.

Data Security Measures

jitab applies industry-standard security measures to protect your personal information. Our security framework consists of the following layers:

• SSL Encryption: All data exchanged between you and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — it is stored using a strong cryptographic hash function.
• Two-Factor Verification: Additional verification is active for account access and large transactions.
• Data Centre Security: Our servers are secured at both the physical and network level.
• Regular Audits: Our systems undergo regular security testing.
• Access Controls: Only authorised staff can access the information they need.

Even so, please remember that no data transmission over the internet is one hundred percent guaranteed. We are committed to ensuring the highest level of protection, but you should also keep your account credentials confidential.

Data Retention Period

jitab retains your personal information only for as long as it is necessary or legally required.

• Active Accounts: Information is retained throughout the entire period the account remains active.
• Closed Accounts: Even after an account is closed, information may be retained for a specified period for legal and regulatory reasons.
• Financial Transaction Records: Retained until the legally applicable time limit required to meet financial regulatory requirements.
• Security Logs: Kept for a specified period to detect fraud and misuse.

Your Rights

You have certain fundamental rights regarding your personal information. jitab respects these rights:

8.1 Right to Access

You can find out at any time what information we hold about you. You can email [email protected] to request a copy of your information.

8.2 Right to Rectification

If any of your information is incorrect, you can request a correction. Keeping information accurate and up to date is important for both you and us.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, please note that some information may be necessary for us to retain due to legal and regulatory obligations.

8.4 Right to Object to Processing

For marketing communications, you may withdraw your consent at any time and we will respect that.

Protection of Minors

jitab is for those aged 21 or above only. We do not knowingly collect any personal information from minors.

We take age verification steps at the time of registration. If we become aware that a minor is using our platform, their account will be closed immediately and their information will be deleted.

If you believe a minor has registered on our platform, please let us know at [email protected].

Changes to the Policy

jitab reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:

• By displaying a clear notice on the website
• By sending a message to your registered email address
• By requesting your consent to the updated policy when you log in to the platform

If you continue using jitab after changes are made, it will be assumed that you have agreed to the new policy. Therefore, it is advised to check this page periodically.

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our team is always ready to help you.

Related Policies

Alongside this privacy policy, it is advised to read our other important policies:

• Terms and Conditions — Overall terms for using the platform
• Responsible Gaming — Safe and responsible gaming guidelines
• About Us — Introduction and mission of jitab
• FAQ — Common questions and answers